To better understand member retention and satisfaction, The member survey was offered to more than 24,000 Scottish Rite Masons throughout the 15-state Northern Jurisdiction. More than 3,000 members responded.
- The issues measured ranged from member opinions on Masonic programs to interpersonal conflicts between Brothers.
- In addition to traditional questions that offered respondents multiple choice or ranking options, the survey featured a number of open-response questions. These generated more than 12,000 written opinions and suggestions.
- Every written answer was read, categorized, and analyzed in order to make the conclusions quantifiable. This approach allowed us to truly gauge opinions, field suggestions, and otherwise read deeply into the state of membership.